Retail Better Blog

Post-COVID-19 C-Store Strategies

From stocking up on items to avoiding trips to the store, your customers are living through a pandemic and experts say it has changed their behavior. What does that mean for convenience stores in the post-COVID-19 world? The NRF recently reported that 74% of consumers believe COVID-19 will have some impact on their lifestyle over […]

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With many stores either closed, operating during limited hours, or controlling the number of shoppers, customers have been forced to accept a new norm known as shopping during a pandemic. As the restrictions loosen up and the world reopens, retailers will have to adjust their marketing to adapt to the post-COVID-19 consumer. Reconnect With Your […]

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It may not be easy to imagine “business as usual” once the world returns to the office, school, and gym. However, thinking ahead to build paths to win in tomorrow’s shifted retail environment is key. Here are some post-COVID-19 customer predictions and expectations. Peace of Mind Though clean stores have always been important to your […]

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With the world focusing on social distancing and touchless and contactless everything, handling cash and coins gives customers one less thing to worry about. Most retailers offer payment via the store apps as well as accept popular payment apps. For example retailers such as Dunkin’, Panera, Walgreens, Whole Foods and more accept Apple Pay and […]

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According to a recent Shopkick survey, 47% of shoppers said they’re stockpiling essential items because of COVID-19 concerns. These purchases include food items and water (93%), toiletries (74%), cleaning supplies (58%), and medicine and health care items (45%). Letting customers know you have what they need is one of the easiest ways to enhance the […]

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Retail employees are starting to share their personal COVID-19 concerns via social media. Their messages range from asking shoppers to please avoid lingering or browsing in stores to requesting that customers try to limit daily shopping trips. Before the coronavirus pandemic, retailers welcomed and encouraged browsing and frequent trips to their stores. However, during these […]

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Shoppers following social distancing guidelines are trying to minimize their time in your stores. Today’s weary shoppers are now wearing masks and gloves and anxiously trying to get what they need and exit safely. With this in mind, consider shifting more of your messaging to exterior signage as opposed to interior communications. Communicate With Customers […]

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Before the coronavirus or COVID-19 crisis, convenience store retailers kept wipes near the fuel pump while big-box stores and supermarkets offered them near shopping carts. Today, retailers are doing much more to keep customers and employees healthy. Encourage Cashless Payments The Coronavirus outbreak is prompting some stores to promote contactless payment through the use of […]

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