Sure, every retailer’s goal is to drive additional traffic to their stores. However, did you know it can cost five times more to attract a new customer, than it does to retain an existing one? Why not switch your focus by developing or enhancing a customer retention or loyalty program? Increasing customer retention by 5% […]
Since 2004, the National Retail Federation (NRF) has been conducting its annual Valentine’s Day consumer spending survey. Wonder how Americans plan on spending and celebrating Feb. 14, 2020? Read on. NRF President and CEO, Matthew Shay says: “Valentine’s Day is a sentimental tradition, but gift-giving can be driven by the economy. Consumers spent freely during […]
With more than 9,300 physical or brick and mortar stores closing in 2019, it’s easy to blame e-commerce. However the fastest way to turn away customers is with a store that’s dated, unorganized, dirty and/or messy. Stores that sparkle and shine make shoppers feel welcome and confident about the merchandise or services you’re selling. According […]
As retail continues to innovate, time-saving offerings such as click-and-collect, buy-now/pay-later (BNPL), Buy Online, Pickup In Store (BOPIS), and delivery options give customers what they need and help retailers stay competitive. Half of U.S. shoppers are taking advantage of click-and-collect for groceries. “Consumers are no longer scouring the store for ingredients to create the perfect […]
Say goodbye to 2019’s Living Coral and hello to Pantone’s Color of the Year, Classic Blue. Each year, the color expert selects a new color that best represents the year ahead based upon what’s happening in the world of fashion, décor, technology, art, music, travel, politics, and even social media. This year, we’re blue. Here’s […]
When it comes to foot traffic and in-store sales, Black Friday is known as the single most lucrative day of the year. However, according to the NRF, more than 165 million people are expected to shop over the five-day Thanksgiving weekend. Here are several interesting Black Friday 2019 stats, facts and predictions. Black Friday Is […]
According to the National Coffee Association U.S.A.’s (NCA) “National Coffee Drinking Trends 2019” report, 63 percent of Americans drink coffee every day. The c-store coffee landscape continues to transform year after year. With coffee accounting for nearly 20 percent of convenience store foodservice sales, it’s important for retailers to continue to pay close attention to […]
Construction on your new store is in full swing and the neighborhood is buzzing with rumors and inquiries about what’s “coming soon.” Now’s the time to keep the community informed, build excitement and prepare for a successful grand opening your customers are sure to love. Here’s how. Give Your Customers a Sign Don’t leave locals […]
According to the 2018 Pizza Power Report, Americans spend nearly $45 billion on pizza a year. With 43 percent of consumers ordering pizza weekly, c-store retailers like Casey’s, CEFCO, Circle K, Kum & Go and Yesway—just to name a few—are catering to their customers’ pizza cravings. Check out five ways to push your convenience store […]
Cannabidiol (CBD), currently a $1 to $2 billion-opportunity, is expected to skyrocket to $20 billion by 2024. Described by Web MD as the non-intoxicating marijuana extract that doesn’t produce the high caused by the chemical tetrahydrocannabinol (THC), CBD is touted for helping with everything from epileptic seizures and inflammation to anxiety and insomnia. Consumers 21 […]