It may not be easy to imagine “business as usual” once the world returns to the office, school, and gym. However, thinking ahead to build paths to win in tomorrow’s shifted retail environment is key. Here are some post-COVID-19 customer predictions and expectations. Peace of Mind Though clean stores have always been important to your […]
With the world focusing on social distancing and touchless and contactless everything, handling cash and coins gives customers one less thing to worry about. Most retailers offer payment via the store apps as well as accept popular payment apps. For example retailers such as Dunkin’, Panera, Walgreens, Whole Foods and more accept Apple Pay and […]
According to a recent Shopkick survey, 47% of shoppers said they’re stockpiling essential items because of COVID-19 concerns. These purchases include food items and water (93%), toiletries (74%), cleaning supplies (58%), and medicine and health care items (45%). Letting customers know you have what they need is one of the easiest ways to enhance the […]
Retail employees are starting to share their personal COVID-19 concerns via social media. Their messages range from asking shoppers to please avoid lingering or browsing in stores to requesting that customers try to limit daily shopping trips. Before the coronavirus pandemic, retailers welcomed and encouraged browsing and frequent trips to their stores. However, during these […]
Shoppers following social distancing guidelines are trying to minimize their time in your stores. Today’s weary shoppers are now wearing masks and gloves and anxiously trying to get what they need and exit safely. With this in mind, consider shifting more of your messaging to exterior signage as opposed to interior communications. Communicate With Customers […]
Before the coronavirus or COVID-19 crisis, convenience store retailers kept wipes near the fuel pump while big-box stores and supermarkets offered them near shopping carts. Today, retailers are doing much more to keep customers and employees healthy. Encourage Cashless Payments The Coronavirus outbreak is prompting some stores to promote contactless payment through the use of […]
With the Coronavirus (COVID-19) changing the way your stores operate, keeping customers in the know is critical right now. Part 1 of this two-part blog series touches on signage and POP that helps inform and guide during these trying times. Here are some easy ways to help reassure shoppers and show you care. Reassure Customers […]
COVID-19 has changed the way you operate your stores and communicating that to your customers is key. Changes such as new or altered store hours, revised self-service policies, new cleaning protocols and inventory updates provide shoppers peace of mind and that’s critical right now. Here’s how to keep your customers in the know with signage […]
Social distancing is the “new norm” but retailers and shoppers say maintaining that six-foot distance at grocery stores can be challenging. Grocery stores and convenience stores are doing their best to follow social distancing guidance from the CDC. Retailers are getting creative in their fight to prevent customers from standing within six feet apart from […]
Last week, NACS sent a letter to the Department of Homeland Security urging the agency to designate convenience stores, their suppliers and distributors as critical businesses during the COVID-19 pandemic. Convenience stores and grocers are doing whatever they can to help support customers, especially those on the Coronavirus front lines such as first responders, police, […]