Build an in-store experience for your customers

Build an in-store experience for your customers - GSP

Improved in-store experience leads to improved store sales

Often times, we focus on the details of promotions and that next challenge out in the stores – only to miss the, well – rain forest for the trees. Building an amazing in-store experience doesn’t need to mean re-doing the entire store. With careful planning and creativity, you can build a program that drives additional traffic from the street to the store, without the need for an expensive overhaul. Just ask Open Pantry…

Ensuring brand and messaging is consistentOpen Pantry is a convenience store retailer supplying 26 stores throughout Milwaukee and Madison, Wisconsin.

Open Pantry wanted to add to is coffee family, drive additional traffic into the stores and promote a more environmental message to its consumer.

Graphics throughout property supported the campaignOpen Pantry needed to find a way to inform their clients of a new coffee and make it exciting enough for customers to come into the store.

Open Pantry launched the Rainforest Alliance coffee campaign. The campaign promotes the new coffee blend that is farmed without harming the rainforests by leveraging a unique in-store experience developed by GSP.

Final result of the interactive, in-store experience for customers, including fog and lightningGSP stepped in and designed a rainforest habitat to incorporate the rainforest look and feel into each store. The coffee area was transformed to be a rainforest complete with jungle-themed designs, steam from a fog machine and a motion triggered lightning display as people approached the area. Other areas of the store, especially the outside, pump area, were affixed with the graphics and frogs all inviting the consumer to the newly transformed area.

“We’ve built this significant growth at full price at full profit on our coffee, without hurting our brand image at all by lowering that price,” says Fiene, Chief Operating Officer of Open Pantry. “GSP helped us create a very unique experience for our customers, which generated new buzz within our market space and has led to a great sales increase.”

Open Pantry's free water with coffee campaignThe theme not only created excitement in an interactive environment for customers, it also promoted the free water with a coffee campaign. The overall campaign is estimated at increasing coffee unit sales by 18% this past year.

“The cherry on top of the whole thing,” says Fiene, “is we create an interaction between the consumer and the employee, which is the best thing you can do in a convenience store.  GSP was a great partner on this project and I look forward to solving the next retailing challenge with them.