Before the coronavirus or COVID-19 crisis, convenience store retailers kept wipes near the fuel pump while big-box stores and supermarkets offered them near shopping carts. Today, retailers are doing much more to keep customers and employees healthy. Encourage Cashless Payments The Coronavirus outbreak is prompting some stores to promote contactless payment through the use of […]
With the Coronavirus (COVID-19) changing the way your stores operate, keeping customers in the know is critical right now. Part 1 of this two-part blog series touches on signage and POP that helps inform and guide during these trying times. Here are some easy ways to help reassure shoppers and show you care. Reassure Customers […]
COVID-19 has changed the way you operate your stores and communicating that to your customers is key. Changes such as new or altered store hours, revised self-service policies, new cleaning protocols and inventory updates provide shoppers peace of mind and that’s critical right now. Here’s how to keep your customers in the know with signage […]
Last week, NACS sent a letter to the Department of Homeland Security urging the agency to designate convenience stores, their suppliers and distributors as critical businesses during the COVID-19 pandemic. Convenience stores and grocers are doing whatever they can to help support customers, especially those on the Coronavirus front lines such as first responders, police, […]
As retailers, you’ve dealt with everything from severe weather events to sudden changes in FDA rules and regulations. However, you most likely have yet to encounter a crisis as monumental as the COVID-19 coronavirus. Here are some quick and easy ways to adjust your marketing strategy during the current pandemic crisis. Thank First Responders & […]
Sure, every retailer’s goal is to drive additional traffic to their stores. However, did you know it can cost five times more to attract a new customer, than it does to retain an existing one? Why not switch your focus by developing or enhancing a customer retention or loyalty program? Increasing customer retention by 5% […]
Since 2004, the National Retail Federation (NRF) has been conducting its annual Valentine’s Day consumer spending survey. Wonder how Americans plan on spending and celebrating Feb. 14, 2020? Read on. NRF President and CEO, Matthew Shay says: “Valentine’s Day is a sentimental tradition, but gift-giving can be driven by the economy. Consumers spent freely during […]
With more than 9,300 physical or brick and mortar stores closing in 2019, it’s easy to blame e-commerce. However the fastest way to turn away customers is with a store that’s dated, unorganized, dirty and/or messy. Stores that sparkle and shine make shoppers feel welcome and confident about the merchandise or services you’re selling. According […]
As retail continues to innovate, time-saving offerings such as click-and-collect, buy-now/pay-later (BNPL), Buy Online, Pickup In Store (BOPIS), and delivery options give customers what they need and help retailers stay competitive. Half of U.S. shoppers are taking advantage of click-and-collect for groceries. “Consumers are no longer scouring the store for ingredients to create the perfect […]
When it comes to foot traffic and in-store sales, Black Friday is known as the single most lucrative day of the year. However, according to the NRF, more than 165 million people are expected to shop over the five-day Thanksgiving weekend. Here are several interesting Black Friday 2019 stats, facts and predictions. Black Friday Is […]